O2 Refresh refund: Everyone hates waiting

Currently O2, the UK offshoot of Spanish telco Telefonica, are running a TV spot about how everyone hates waiting. I agree. Waiting sucks. Since the 8th of April (21 days ago) I've been waiting for a refund from said company. That's when they took £246.76 from my bank account in error, leaving me overdrawn to the tune of £59.97.

That's the reality of their O2 Refresh plan even when you follow their rules, to the letter, in ending a contract early, supposedly penalty free (as long as you've paid off the handset costs - which I did).

 

Unfortunately my bank, Halifax, were less than helpful, so I gave up trying to get an 'immediate' refund - or a refund at all - through the Direct Debit Guarantee. Confusion over the amount wrongfully taken has also complicated matters.

I'm at a stage now where I'm wondering if standing outside my local O2 store, telling prospective customers about my experiences, will speed matters up. At this point I really have nothing more to lose.

Comments

[O2 Social Media Team]

We're truly sorry to hear about your experience and the delay in getting your refund back. We'd really like to help and investigate to resolve this for you.

We see you've reached out to us on Twitter, it'd be great if you can DM us with your details so we can chase things for you.

Thanks,
O2 Social Media Team